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Dropee (MTV Sdn Bhd) is committed to ensure everything in its website and services reaches your satisfaction. For Return & Refund issue(s), you can contact us at
or WhatsApp us at our Buyer WhatsApp support channel, and/or refer below:
Dropee and its’ interpretation & annotation:
Good(s), product(s), item(s) or service(s) provided and/or fulfilled and/or shipped and/or handled by Dropee, including Warehouse Deals or Fulfill-by Dropee Account, must be returned within 3 to 5 working days of receipt of shipment.
Some products have different policies or requirements associated with them.
For example, due to hygiene issues, certain product categories, such as fresh produce, are exempted from our return & refund policy. Please reach out to us at [email protected], or WhatsApp us at our Buyer WhatsApp support channel, to clarify further details.
Refer to Section 6. Requirements for a Return & Refund Submission to see if you're eligible for returns or refunds.
In most cases, Dropee will process the refund in direct cash within 7 working days directly to Buyers after the refund request has been successfully approved by both Dropee and the seller.
However, in specific cases, a shopping voucher will be input into the Buyer's account. Please contact our customer service for direct clarification.
For any questions in regards to Dropee’s Return & Refund policy, reach out to us at [email protected], or WhatsApp us at our Buyer WhatsApp support channel.
When you order from a seller that fulfills and ships their own inventory (also called a third-party seller, as are most sellers within Dropee), your return will be sent back to the seller instead of Dropee.
While most sellers offer a returns policy equivalent to Dropee's Return & Refund Policy, some may vary.
If the Buyer's request of Return & Refund has been successful and as the order of section 4, 5, 6 and 7 as below, the Seller must either:
Returns for items purchased via delivery with services must be scheduled for pick up or exchange. If a Seller does not schedule a return, or is non-responsive to schedule an appointment for the return of your items, please contact us at [email protected].
If items sent within Malaysia and the order is valued at RM 100.00 or more, buyers are required to insure the shipment for the value of the merchandise.
Items valued over RM 50.00 must be returned to the seller with a trackable shipping service.
Dropee and/or suppliers will take action depending on the refund or replacement
You may request for a return and refund due to any of the following reasons:
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