Home Frequently Asked Questions

Believing that the FMCG industry in Malaysia lacks connectivity between suppliers and retailers, we saw the opportunity to provide a better communication between both parties by creating an online platform for businesses to source and deal with one another in a faster, more effective and efficient way.

Dropee is a B2B marketplace with the aim of connecting retailers to wholesalers, manufacturers, and principals in a secure, easy, and efficient way. Through Dropee, retailers are able to have immediate access to thousands of wholesale products - all fulfilled by suppliers that our team has personally vented and verified. Additionally, we curate and list suppliers that provide the best quality services and prices in town.

We are growing fast in the mere one-year of establishment, our mission and priority is to help local retailers to grow their businesses by allowing them to source thousands of branded products easily at any time. Our available products range from Drinks & Beverages to Baby & Toys supplies. We continuously review and work together with potential Suppliers to provide better selections for our users and members.

As a team, we believe in the power of simplifying communication channel, engaging and inspiring people. We believe that opportunities and good relationships come from collaboration of ideals and believes. In the coming years, we hope to redefine businesses sourcing experience across Southeast Asia.

We carry thousands of branded products across the following categories - Restaurants & Cafes, Office Products & Stationery, Cleaning & Housekeeping Supplies, Bed & Bath, Kitchen & Dining, and Health & Personal Care. We will continue to review our selection and add more products that are relevant to our members over time.

You will receive a notification when the supplier officially sends the product.

Your order would either be shipped by the supplier itself or though some of the logistic delivery services that we have enlisted from several delivery service entities.

We currently only supply to Klang Valley area. In time we would like to be able to supply to all states within Malaysia.

Promotional codes are redeemed before checkout.

Yes we do upon approval of the Supplier. In order to get submit a credit request from the Supplier, simply click “Special Retailer / Credit Request” on the interested Supplier page. You will be notified via email when your submission has been approved.

Members should expect to receive their orders within three (3) to five (5) working days upon payment verification depending on the volume of orders received. We serve fast delivery as well depending on the distance and date of delivery.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

By default, the last used shipping address will be saved into to your Business account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

It’s super easy to order with us, especially on a self-serve basis. If you need any help, you can watch our Tutorial Video here or contact our Customer Service team by clicking on the “Chat” button on the bottom right of your screen.

We have partnered with over 12 trusted logistic companies to ensure that your products are delivered in a safe and efficient way. Our list of Suppliers will also be providing their own logistic services should your order hit their minimum order quantity for free shipment. Alternatively, you are able pick up the items yourself from the Suppliers’ warehouse

To become a member, please click “Sign Up” at the top right of your screen. You will be required to create an account on Dropee.com or login using an existing Dropee account. Next, you will need to submit your business details, delivery address, and upload your business paperwork (Form 9, 24, and 48), and ID proof. After successful verification of your business credentials, you will then be able to sign-in and start sourcing items on Dropee.com.

You can still create an account under “Sign Up” button on the homepage. We will let you know when we are ready to serve your area. If you have a business address in the Klang Valley, we can serve you there. :)

For questions regarding membership, customer service, and general inquires, contact Lynn at contact@dropee.com

For questions to be a Supplier and sell on Dropee, contact Lisa at sales@dropee.com

You may return the product following the refund procedure.

You may request to return items and ask for a refund with the following reasons:

  • Items are Damaged - The product SKU arrived with damaged exterior packaging. The item should remain unopened, and 3 clear photographs should be taken of the product.
  • Items are Defective - The product SKU arrived with damaged interiors, only noticeable after packaging has been opened.
  • Wrong Product - The product SKU does not match the quotation / invoice / receipt.
  • Late Delivery - The products were sent late after three (3) working days without any confirmation and communication between the Suppliers and Retailers.

In order to submit your request, we need the following:

  • Proof of purchase (order number, quotation, invoice, receipt)
  • Reason for refund/replacement has to be valid and return acceptance conditions met (check out below)
  • A Complete submission of Dropee’s 3R (Return, Refund & Replacement) Form.
  • Dropee and/or suppliers will take action depending on the refund or replacement's

In this case, the suppliers responsible to fulfil the order will be held accountable. You may choose to:

  • Allow the supplier to deliver the rest of the products you ordered
  • Request for a refund and return the items

Yes, there is an option for you to self pick up from the suppliers. In this case, there will be no delivery cost!

Dropee partners up with numerous logistics agencies travelling to different parts of the city.

At the moment, Dropee is only serving the whole Klang Valley region. However, some suppliers are able to cater to other regions

Delivery time varies between suppliers. It typically takes between 3-5 working days to deliver your items. Some suppliers do in fact supplies to urgent delivery.

Each supplier has its own standard for minimum order to offer free delivery service. You will be eligible for free delivery as long as you fulfil the minimum order requirement. However, please take note that the minimum order to purchase is different.

Dropee is extensively hiring. For an internship opportunity please visit: https://www.dropee.com/career.

Yes, as long as you purchase the minimum quantity that has been set by the supplier

Credit term varies among suppliers and Dropee has no direct linkage to the supply process of the products that are listed on the website. Loyal customers have higher opportunity to request from the suppliers for credit terms, and they will have the authority to accept/ decline the request.

Refresh the page and notify us directly if problem persists, our team is always on standby to assist.

Yes, you can! If you hit the Minimum Order Quantity (MOQ), you are eligible for the wholesale price. Please note that the MOQ are different between suppliers but rest assured we only selected the best price!

Unfortunately, Dropee cannot make changes to invoices post-purchase. A new order has to be submitted to receiver the carton.

Here at Dropee, we are doing our best to ensure that we provide the best visual representation of the products offered by the suppliers.

An outer is a unit of measure where the container of individual units of products are shipped out for transportation (box). A carton consist of one or multiple outers which were packed to be transported safely to you

The numbers varies differently according to the suppliers shipments.

This varies depending on the products. On average, each outer usually consist between 12-24 units.

Delivery time varies between suppliers, some suppliers require longer lead time in order to fulfill their requested order. Several suppliers do in fact supplies to urgent delivery.

Small Order Fee is a RM2 processing fee that is applied to all orders. This fee is waived for total purchase amount of MYR100 and above (excluding shipping and taxes).