Dropee

WHAT WE LOOK FOR:

We welcome talents who have had experience in these industries below:

• Cross-border e-commerce

• Cloud-based / tech business solutions

• Fintech and online payments

• Logistics

We believe that every business should have the right tools to adapt towards the digital revolution. Today's supply chain technology is the most powerful equalizer, providing access to access to data, knowledge, and-above all- connections. At Dropee, our vision is to empower businesses to grow by building meaningful business relationships across the supply chain using our technology. We create solutions to drive complete integration of the supply chain ecosystem - making it more connected, smart, and highly efficient for all businesses across the chain.

Brief Introduction of Dropee.com:

Dropee is founded with the aim to revolutionise the way businesses trade and transform the supply chain industry via digitalisation. This results in unlocking the maximum value of the retail & supply chain ecosystem with new frontiers created. Dropee is a B2B SaaS-enabled marketplace that enables businesses to digitally monitor their orders, products, customers, and insights. Our mission is to increase product accessibility, transparency, and convenience via digitalising B2B trading. We create technology solutions that aims to help businesses to be more efficient, agile, and customer-focused. 

To be successful in Dropee, we expect candidates to be:

• Goal driven, target orientated, able to step back and look at the bigger picture and long term vision
• Demonstrate a strong track record of problem solving and very strong analytical skill capability as required, to look at and find solutions for a variety of fulfilment challenges as well as large-scale process improvements
• Excellent judgments to ensure timely decisions are made on a regular basis
• Demonstrate ability to get things done and be resourceful
• You enjoy working with numbers and using data to provide thought-provoking and workable solutions. Data is what you look to when given a problem to solve
• You don't hesitate in public speaking or writing a paper. You have strong verbal and written communication skills
• You take ownership in your work and team
• You are obsessed with fulfilment experience

Responsibilities:

• Lead and direct the 3PL Fulfillment Operations to achieve key goals and objectives and the execution of a business operational plan
• Supervise processes to ensure efficient and cost-effective operation & utilization of the pick areas
• Full span of control of fulfilling orders 
• Ensure accurate execution of SOPs for order fulfillment
• Engage with sellers and buyers to represent the fulfillment operations develops a culture of continuous improvement by managing team to identify, prioritize, plan and implement process improvement
• Train, mentor, and coach team members on appropriate logistic processes and procedures
• Managing and driving order fulfilment activities plans
• Accountable for achieving smooth order fulfilling procedures
• Monitor all order fulfilment statistics and reporting in support of the department operation
• Interacts with peers and related staff across all departments on the implementation of fulfillment strategies
• Demonstrates continuous initiative and provides recommendations for improving processes
• Assures proper product is picked properly and accurately for all custom orders
• Maintain efficient productivity standards in all pick areas
• Ensure the proper execution, accuracy, timeliness and shipping of orders
• Perform other duties as assigned by the Director of Operations

Requirements:

The ideal candidate should possess the following:

• Proficiency in Google Docs, Spreadsheet, Microsoft Words and Excel
• Preferably at least 1 year of customer support or operational experience
• Ability to quickly learn and adapt onto organizational structure
• Strong verbal and writing communication skills (Compulsory: English) (Bonus: Malay and Mandarin)
• Ability to self-initiate and work in an ambiguous environment
• A terrific work ethic accompanied by an ever-positive, get-it-done attitude