Community Specialist
Bandar Sunway, Malaysia
Full-Time

WHAT WE LOOK FOR:

We welcome talents who have had experience in these industries below:

 

  • Cross-border e-commerce
  • Cloud-based / tech business solutions
  • Fintech and online payments
  • Logistics

 

We believe that every business should have the right tools to adapt towards the digital revolution. Today's supply chain technology is the most powerful equalizer, providing access to access to data, knowledge, and-above all- connections. At Dropee, our vision is to empower businesses to grow by building meaningful business relationships across the supply chain using our technology. We create solutions to drive complete integration of the supply chain ecosystem - making it more connected, smart, and highly efficient for all businesses across the chain.
 

Brief Introduction of Dropee.com:

 

Dropee is founded with the aim to revolutionise the way businesses trade and transform the supply chain industry via digitalisation. This results in unlocking the maximum value of the retail & supply chain ecosystem with new frontiers created. Dropee is a B2B SaaS-enabled marketplace that enables businesses to digitally monitor their orders, products, customers, and insights. Our mission is to increase product accessibility, transparency, and convenience via digitalising B2B trading. We create technology solutions that aims to help businesses to be more efficient, agile, and customer-focused. 

 

To be successful in Dropee, we expect candidates to be:

 

  • Resilient and strong enough to overcome any type of difficulty; whilst staying positive on all company matters
  • Adaptive to change, comfortable with uncertainty, and incredibly self-motivated to problem-solve efficiently 
  • Collaborative & open-minded towards differences in culture, perspectives, and ways of doing things. 
  • Great communication, organizational and stakeholder management skills
  • Proven bias for action, self motivated and ability to prioritize and learn quickly
  • Individuals that are passionate about SaaS, Customer Service & high-tech

 

COMMUNITY SPECIALIST

 

We are looking for a tech-savvy Community Specialist to be the voice of our brand and the bridge between the company and its community. The Community Specialist will be responsible for aligning all communications, social media, PR, events, and marketing content across all channels and platforms to create a strong brand presence. You will be the first point of contact for fans and followers alike, thus developing an intimate relationship with our community. 

 

To succeed in this role, you will need to have a deep passion and understanding for social media and other forms of communication platforms, stay up to date with the new developments and opportunities of those platforms, and optimize them to reach out and grow our community. You must be a strategic thinker and a  'people person' with great customer service skills and have the ability to moderate online and offline conversations with our community. 

 

Responsibilities:

  • Develop engaging and creative content with the goal to nurture and grow Dropee’s retailer and supplier community.

  • Collect testimonials from communities in written and video forms with the aim to increase the value of Dropee’s branding.

  • Collaborate with the Campaigns & Promotions team to strategise production workflows on launching campaigns across various categories (Drinks & Beverage, Confectionery, Snacks, etc.)

  • Manage communications and content across all online platforms - from emails to social media channels.

  • Define and standardise communications to engage and grow the community - both online and offline channels.

  • Devise and implement community initiatives such as online and/or offline events, workshops, and webinars to build and boost brand awareness and loyalty within our community. 

  • Work with the Marketing Manager to establish platform objectives and strategies to align with marketing goals. 

  • Develop and implement communication plans for the respective platforms based on different types of content such as suppliers' campaigns, company's products, and services and community initiatives. 

  • Manage and engage with our online community and respond to comments in a timely and professional manner. 

  • Analyze community behavior such as comments, content engagement, and relevant metrics, and relay to internal stakeholders. 

  • Define, track, and analyse the performance of the engagement channels with a clear definitive conversion goal. 

  • Coordinate with other Marketing teams to ensure objectives and content materials are aligned and being delivered accordingly. 

  • Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency. 

  • Perform other duties as required.

     

Requirements:

  • At least 2 years of working experience in social media management or a related field i.e. e-commerce and/or retail industry is required for this position. 

  • Experience in planning and managing community initiatives i.e. building and growing an online forum, launching an ambassador program, and creating a series of events. 

  • Entrepreneurial attitude & a willingness to learn, unlearn and re-learn. 

  • Keep up-to-date on industry developments & trends; be able to apply logical thinking in analyzing problems and proposing corresponding solutions.

  • Excellent writing and verbal communication skills. 

  • Fluency in English plus an additional language (i.e. either Malay / Mandarin / Cantonese language skills) are a must-have.

  • Strong attention to detail, highly organized, and able to think creatively and critically.

  • Hands-on experience and knowledge of managing Facebook, Instagram, Google Business, LinkedIn, YouTube, WhatsApp, and SMS. 

  • Possess analytical skills to identify and interpret relevant information and metrics to develop data-driven communications strategies. 

  • Basic knowledge of designing and editing tools and software i.e. Canva, Snappa, Photopea, Photoshop, and Illustrator.